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Visit our Lakeland Store:
805 E Palmetto St
Lakeland, FL 33801

Phone: (863) 273-2308

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Terms & Conditions

Website Terms and Conditions of Use Flooring USA and more, LLC 1. Purpose This “Website Terms and Conditions of Use” (“Terms”) set forth the rules and guidelines governing your access to and use of the Flooring USA and more, LLC website (“Website”). These Terms are intended to protect the rights of Flooring USA and more, LLC and to ensure a safe, lawful, and productive experience for all visitors and users. 2. Scope 2.1 Applicability These Terms apply to: • All visitors, customers, registered users, contractors, employees, vendors, and third parties (“Users”) who access or use the Website in any manner. • All content, services, and functionality offered on or through the Website. 2.2 Exclusions • Separate agreements (e.g., purchase agreements, employment contracts) govern transactions or relationships outside of your Website use. • If you have an executed written agreement with Flooring USA and more, LLC that explicitly supersedes these Terms, that agreement controls. 3. Definitions • “Company,” “we,” or “us”: Flooring USA and more, LLC, a [State] limited liability company. • “User,” “you,” or “your”: Any individual or entity accessing or using the Website. • “Content”: Text, graphics, images, audio, video, code, software, or other materials published on the Website by us or by Users. • “Services”: Any features, tools, or functionality made available via the Website. 4. Policy Guidelines & User Requirements 4.1 Account Registration a. When required, you must provide accurate, current, and complete information. b. You are responsible for safeguarding login credentials. Notify us immediately of any unauthorized use. 4.2 Acceptable Use a. You agree not to: • Violate any applicable law or regulation. • Infringe the intellectual property or privacy rights of others. • Transmit viruses, malware, or other harmful code. • Engage in harassing, abusive, or fraudulent behavior. • Use automated means (bots, spiders) to access, scrape, or copy Content without prior written permission. 4.3 Content Ownership & License a. All Company-provided Content is owned or licensed by Flooring USA and more, LLC. b. You may view and download Content for your personal, non-commercial use only, provided you keep all copyright and trademark notices intact. c. No other use is permitted without our express written consent. 4.4 User-Generated Content a. By submitting Content to the Website (reviews, comments, uploads), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, and display such Content. b. You represent and warrant that you own or have necessary rights in the Content you submit. 5. Procedures & Processes 5.1 Content Removal Requests • To request removal of your own Content, contact us at dannysflooringusa@gmail.com with subject line “Content Removal.” • We will respond within 10 business days and make reasonable efforts to comply. 5.2 Reporting Violations • Report suspected policy violations via dannysflooringusa@gmail.com with detailed information. • We will investigate and, at our discretion, suspend or terminate offending accounts or Content. 5.3 Support & Inquiries • Customer service: dannysflooringusa@gmail.com • Response goal: within 2 business days. 6. Compliance & Consequences 6.1 Legal Compliance • You must comply with all applicable federal, state, and local laws, including but not limited to intellectual property, data protection, and consumer protection regulations. 6.2 Enforcement & Sanctions Failure to comply may result in: • Suspension or termination of your access to the Website. • Removal of non-compliant Content. • Civil or criminal liability as permitted by law. • Forfeiture of any licenses granted under these Terms. 7. Disclaimers & Limitations of Liability 7.1 No Warranties • The Website and all Content and Services are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied. 7.2 Limitation of Liability • To the fullest extent permitted by law, Flooring USA and more, LLC and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website. 7.3 Third-Party Links • The Website may contain links to third-party sites. We do not endorse or assume responsibility for their content or practices. 8. Definitions of Key Terms (Glossary) See Section 3. 9. Legal Considerations & Miscellaneous 9.1 Governing Law & Venue • These Terms are governed by the laws of the State of [State], without regard to conflict-of-law principles. • Exclusive jurisdiction and venue lie in the state and federal courts located in [County], [State]. 9.2 Severability • If any provision is held invalid, the remainder of these Terms will remain in full force and effect. 9.3 Entire Agreement • These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Website. 9.4 Amendments • We may revise these Terms at any time by posting an updated version on the Website and updating the “Effective Date.” Your continued use after changes constitutes acceptance. 10. Company Culture & Tone We strive to deliver excellence in flooring solutions with integrity, respect, and transparency. Our policies reflect our commitment to ethical conduct, customer focus, and continuous improvement. Contact Information: Flooring USA and more, LLC Phone: (813) 359-9566 Email: dannysflooringusa@gmail.com

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Privacy Policy

Flooring USA and more, LLC 1. Policy Title and Purpose 1.1 Title Privacy Policy of Flooring USA and more, LLC 1.2 Purpose The purpose of this Privacy Policy is to describe how Flooring USA and more, LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in connection with our flooring products, installation services, and order processing. This Policy is designed to ensure compliance with applicable privacy laws and to maintain the trust of our customers, employees, and business partners. 2. Scope 2.1 Applicability This Policy applies to: • All employees, contractors, and representatives of the Company. • All customers, prospects, vendors, and third parties whose personal information we collect in the course of installation, order processing, marketing, or support. 2.2 Geographic Scope This Policy governs the personal information processed by our U.S. operations and any affiliates or service providers acting on our behalf. 3. Definitions For purposes of this Policy: • “Personal Information” or “PI” means any information that identifies, relates to, describes, or could reasonably be linked with an individual (e.g., name, address, phone number, email address, payment details). • “Processing” means any operation performed on PI, such as collection, storage, use, disclosure, or destruction. • “Service Providers” means third-party companies or individuals contracted to perform services on our behalf (e.g., installation partners, delivery carriers, IT support). • “Authorized Parties” means those internal or external parties who have a legitimate business need to access PI. 4. Policy Guidelines and Requirements 4.1 Collection of Personal Information We collect only the PI necessary to: • Process and fulfill product orders. • Schedule, coordinate, and complete installations. • Communicate status updates, invoices, and customer support. • Comply with legal, tax, and accounting requirements. 4.2 Use of Personal Information We use PI solely for the purposes for which it was collected, including: • Order processing and delivery scheduling. • Installation planning and coordination with third-party installers. • Customer service and support follow-up. • Marketing communications (with opt-in consent). 4.3 Disclosure of Personal Information We do not sell or rent PI to any party. We may disclose PI only to: • Authorized Service Providers (installation crews, shipping partners) strictly on a need-to-know basis. • Governmental or regulatory authorities, when required by law. • Our affiliates for internal bookkeeping and compliance. 4.4 Data Minimization We limit PI collection and retention to what is necessary for legitimate business or legal purposes. 4.5 Data Retention and Disposal • PI is retained no longer than necessary to fulfill the original purpose or as required by law. • When PI is no longer needed, we securely delete or anonymize it in accordance with our Data Retention Procedure. 4.6 Security of Personal Information • Access controls (password protection, role-based access) restrict PI to Authorized Parties. • Technical safeguards (encryption, firewalls) protect PI in transit and at rest. • Physical safeguards (locked offices, secure shredding) prevent unauthorized access. 5. Procedures and Processes 5.1 Customer Access and Correction Requests • Customers may request access to, correction of, or deletion of their PI by contacting privacy@flooringusa.com. • Requests are acknowledged within five (5) business days and fulfilled within 30 days, unless extended by law. 5.2 Incident Response and Breach Notification • All suspected data breaches must be reported immediately to the Privacy Officer. • An investigation is initiated within 24 hours. • If a breach poses substantial risk, affected individuals and authorities will be notified within applicable statutory timeframes. 5.3 Vendor and Service Provider Due Diligence • All contracts with third parties handling PI include data-protection obligations and audit rights. • We conduct periodic privacy and security assessments of key vendors. 5.4 Policy Review and Updates • The Privacy Officer will review this Policy annually or upon significant legal or business changes. • Changes require approval from the Executive Team. 6. Compliance Requirements and Consequences 6.1 Legal and Regulatory Compliance We comply with all applicable federal and state privacy laws, including but not limited to: • California Consumer Privacy Act (CCPA) • Fair Credit Reporting Act (FCRA) 6.2 Disciplinary Measures • Employees or contractors who violate this Policy may face corrective action, up to and including termination. • Legal violations may result in civil or criminal penalties under applicable laws. 7. Disclaimers and Legal Considerations • This Policy does not create any contractual or legal rights for individuals or entities beyond those provided by law. • Nothing in this Policy shall be construed as waiving our legal defenses or obligations under applicable statutes. • We reserve the right to amend this Policy at any time; the revised Policy will be posted on our website. 8. Reflecting Our Culture At Flooring USA and more, LLC, we pride ourselves on integrity, transparency, and exceptional customer service. This Privacy Policy embodies our commitment to respect and protect the personal privacy of every individual we serve and work with.

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Shipping & Delivery Policy

Order Cancellation Policy Flooring USA and More, LLC 1. Purpose The purpose of this Order Cancellation Policy is to establish clear, fair, and consistent guidelines for customers and staff regarding the cancellation of orders. This policy ensures that all cancellations are handled efficiently, protecting customer rights while safeguarding the company’s operational integrity and costs. 2. Scope This policy applies to: • All retail and wholesale customers of Flooring USA and More, LLC (“the Company”) • All product categories sold via the Company’s online store, showrooms, phone and email orders • All Company employees involved in order processing, customer service, shipping, billing, and finance 3. Policy Guidelines and Requirements 3.1 Cancellation Before Shipment • Customers may cancel an order at any time prior to the manufacturer’s shipment date at no cost. • Once a cancellation request is received, the Company will confirm receipt within one business day and process the cancellation. • Any payment authorizations or holds will be released or voided in accordance with the customer’s payment method and financial institution policies. 3.2 Cancellation After Shipment • If an order has already shipped from the manufacturer’s facility, a cancellation is still permitted but subject to a 25% restocking fee based on the net order value (before tax and shipping). • Customers must return the product in its original, unopened packaging (unless damaged in transit) and follow the Returns Merchandise Authorization (RMA) process outlined in Section 5. • Shipping costs to return the product remain the customer’s responsibility, unless the return results from Company error or product defect. 4. Definitions • “Order”: A confirmed request by a customer for Company products. • “Shipment Date”: The date on which the manufacturer dispatches the product to the customer or retail location. • “Cancellation Request”: A formal notice by the customer to terminate or void an existing order. • “Restocking Fee”: A percentage fee applied to the order’s net value to cover handling, inspection, and restocking costs. • “RMA” (Return Merchandise Authorization): A unique code issued by the Company authorizing the customer to return a product. 5. Procedures 5.1 Customer-Initiated Cancellation 1. Customer submits cancellation request via one of the following channels: – Online account cancellation form – Email to dannysflooringusa@gmail.com – Call 813-359-9566 2. Customer Service confirms order status (shipped or not shipped) within one business day. 5.2 Order Review and Approval • If not shipped, Customer Service approves cancellation immediately and notifies the customer. • If shipped, Customer Service issues an RMA and calculates the applicable 25% restocking fee. 5.3 Return and Refund Processing 1. Customer packages the product securely with the RMA number clearly marked on the outside. 2. Customer ships the product back via a traceable carrier; proof of shipment must be provided. 3. Upon receipt and inspection, the Company deducts the restocking fee (if applicable) and processes the refund within ten business days. 4. Refunds are issued via the original payment method, subject to financial institution timelines. 6. Compliance and Consequences • Employees must follow this policy when handling cancellations. Failure to comply may result in disciplinary action. • Customers who do not follow the RMA process may face delays in refund processing or denial of cancellation. • Unapproved returns or returns outside the policy terms may be refused or returned to sender at the customer’s expense. 7. Disclaimers and Legal Considerations • The Company reserves the right to update or modify this policy at any time. The effective version is posted on the Company website and in showrooms. • Special-order, custom-cut, or discontinued products may incur additional fees; these will be disclosed at the time of order placement. • This policy is governed by the laws of the state of [State], without regard to its conflict-of-law principles. 8. Company Culture and Tone Flooring USA and More, LLC prides itself on integrity, transparency, and customer-centric service. We strive to make every interaction positive and every process as seamless as possible. Our cancellation policy reflects our commitment to fair treatment for both customers and our partners.

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Return Policy

Flooring USA and More, LLC

Policy Title and Purpose

1.1 Title

Returns Policy

1.2 Purpose

This Returns Policy establishes uniform guidelines for the evaluation, approval, and processing of returned goods by Flooring USA and More, LLC. Its purpose is to ensure customer satisfaction, protect company resources, and maintain consistency across all transactions.

Scope

This policy applies to:

All domestic retail and commercial customers of Flooring USA and More, LLC
All sales and customer‐service personnel responsible for order entry, order fulfillment, and returns processing
All products sold through our showrooms, website, or direct sales channels, excluding special orders (see Section 4.1)

Definitions

3.1 “Approved Return”

A returned item that has met all criteria set forth in this policy and for which Flooring USA and More, LLC has issued formal Return Authorization (RA).

3.2 “Case‐by‐Case Basis”

An individualized evaluation of a return request, taking into account product condition, reason for return, date of purchase, and inventory disposition.

3.3 “Restocking Fee”

A fee equal to 25% of the original invoiced value of the returned item, deducted from the refund amount to cover handling, inspection, and warehousing costs.

3.4 “Special Order”

A product that is manufactured, cut, or otherwise customized specifically for a customer’s individual requirements. Special orders are non‐returnable.

Policy Guidelines and Requirements

4.1 Return Eligibility

Stocked items in resalable condition may be considered for return on a case‐by‐case basis.
Special orders and custom‐cut materials are not eligible for return.
All return requests must be submitted within 30 calendar days of the original delivery date.

4.2 Condition of Returned Goods

To qualify for an Approved Return, items must:

Be in original, unopened packaging
Remain free of wear, damage, or installation attempts
Include all accessories, labels, and documentation

4.3 Restocking Fee

A 25% restocking fee will be applied to the invoiced value of every Approved Return.
The restocking fee covers inspection, repackaging, and re‐inventory costs.

4.4 Shipping and Inspection Costs

Customers are responsible for shipping returned items back to Flooring USA and More, LLC unless otherwise specified in writing.
Flooring USA and More, LLC reserves the right to inspect returned goods upon arrival. Items failing inspection may be returned to the customer at their expense.

Procedures and Processes

5.1 Return Authorization (RA) Request

Customer contacts Customer Service or their Sales Representative within 30 days of delivery.
Customer provides invoice number, item description, quantity, reason for return, and photographs (if applicable).
Flooring USA and More, LLC issues an RA number or provides written denial within five business days.

5.2 Shipping and Receipt

Customer labels all packages with the assigned RA number.
Customer ships goods to the designated returns facility at their cost.
Flooring USA and More, LLC acknowledges receipt and initiates inspection within three business days.

5.3 Inspection and Approval

Quality Control reviews returned goods against the criteria in Section 4.2.
Decision is communicated in writing within five business days of receipt.

5.4 Refund or Credit Issuance

Upon approval:

A credit memo or refund (less 25% restocking fee and any unapproved damages) is issued within ten business days.
Refunds are applied to the original payment method unless the customer requests store credit.

Compliance Requirements and Consequences

6.1 Adherence

All employees must follow this policy when processing returns. Sales personnel must inform customers of return terms at point of sale.

6.2 Non‐Compliance

Unauthorized return approvals may result in disciplinary action, up to and including termination.
Customers returning non‐compliant items may be refused credit and charged for return shipping and disposal.

Disclaimers and Legal Considerations

Nothing in this policy limits rights afforded to consumers under state or federal law.
Flooring USA and More, LLC reserves the right to amend this policy at any time. Changes take effect immediately upon publication.
This policy supersedes all prior return‐related guidelines and communications.

Company Culture and Tone

At Flooring USA and More, LLC, we are committed to delivering exceptional products and service. Our Returns Policy balances our dedication to customer satisfaction with the operational realities of maintaining quality inventory. We strive for clarity, fairness, and professionalism in every customer interaction.

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Warranty Info

Manufacture: Alpha Tile & Stone

Location: Florida, USA Warranty Info: Link

Manufacture: Bold Surfaces

Location: Florida, USA Warranty Info: Link

Manufacture: C&S Cabinets

Location: Texas, USA
Warranty Info: Link

Manufacture: Daltile

Location: Texas, USA Warranty Info: Link

Manufacture: Emser Tile

Location: California, USA Warranty Info: Link

Manufacture: Engineered Floors

Location: Georgia, USA Warranty Info: Link

Manufacture: Horizon Forest

Location: North Carolina, USA Warranty Info: Link

Manufacture: Mannington

Location: New Jersey, USA Warranty Info: Link

Manufacture: Mantra

Location: Indiana, USA
Warranty Info: Link

Manufacture: Masters Building

Location: Florida, USA Warranty Info: Link

Manufacture: Mohawk Floors

Location: USA Warranty Info: Link

Manufacture: R.A. Siegel

Location: Florida/Georgia, USA Warranty Info: Link

Manufacture: Schrock

Location: Indiana, USA
Warranty Info: Link

Manufacture: Suncrest Supply

Location: Florida, USA Warranty Info: Link

Manufacture: UCX (Formerly JJ Haines)

Location: Maryland, USA Warranty Info: Link

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Installation Agreement

Installation is an estimated cost that is subject to change based on unforeseen changes during the job.

These changes may be due to, but not limited to, added work, increased need for materials, measuring discrepancies or other changes or updates to the job parameters.

All changes in price will be discussed prior to work being done.

For any clarification or questions, please contact our office.